2015 Program

Day 1: Wednesday 28th October 2015

8:15am

Registration Open - Tea - Coffee 45 mins

9:00am

Plenary: One Wrong Step (all delegates) 45 mins

Curtis McGrath

One wrong step is about a life not unlike your own that is turned upside down by a single step. From that step, Curtis McGrath has gone and defeated everything that gets in his way, from learning to walk again to representing his country. Join him as he tells his remarkable story of triumph over tragedy.

10min break

9:55am

Younger onset dementia: challenges and living well 45 mins | Personal Injury Management

Janelle Russ Younger Onset Dementia Care Consultant, Alzheimer’s Australia Vic.

Dementia is the second leading cause of death in Australia. Many people believe dementia only affects older Australians, less well known, is that younger people are being diagnosed with dementia at a growing rate.

A staggering 1 in 13 people with dementia in Australia are now under the age of 65. Younger Onset Dementia impacts those diagnosed in dramatic and unexpected ways. Janelle Russ, Alzheimer’s Australia Vic. will discuss this disease, its prevalence, causes and implications for service delivery across sectors. Case Studies will be explored providing real details surrounding the challenges, including financial implications faced by individuals and families living with dementia.

I know where the bodies are buried! 45 mins | General Insurance

Andrew Thomas Head of Construction & Executive Adjuster

A Construction Risks loss adjusters tale, Andrew will discuss his career dealing with professional claimants and provide some insights into how to handle construction risks claims, both from a technical and practical standpoint.

10:40am

Morning Tea 20 mins

11:00am

What about me? Maintaining personal resilience whilst working in the injury management industry 45 mins | Personal Injury Management

Scott Bevis Clinical Psychologist, MAPS, MPsych (Clin), BPsych (hons), Dynamic Minds

Working in the health services or injury management industry presents many challenges to employees including the risk of psychological burnout. This presentation will explore the various causes of stress and poor coping within this particular industry before detailing the things that can be done from an individual, team and organisational perspective to foster resilient coping. The case will also be made for the stance that investing in a culture of resilience can also enhance client and organisational outcomes.

From analogue to digital 45 mins | General Insurance

Bill Galligan Underwriting Manager – Engineering, Vero

Digital technology hasn’t just changed the equipment used in businesses – it has changed the way business is done.

For businesses big and small, traditional or leading edge, the computerization of equipment is a double-edged sword: it has increased the efficiency and productivity of your clients’ businesses, but it has also significantly increased their vulnerability to the failure of that very equipment.

We’ll look at how some of the standard-market policy conditions leave your clients unprotected against the breakdowns that will put them out of business.

10min break

11:55am

Psychiatric diagnosis and functionality - where to from here? 45 mins | Personal Injury Management

Dr Mohammed Ranavaya Professor of Occupational and Environmental Medicine, Marshall University

The psychiatric related disability claims for PTSD or depression and anxiety resulting from a physical or personal injury are rising at an alarming rate. In some jurisdictions, the insurer has to deal with almost epidemic proportions of these mental and behavioral disorder issues. Many of these claims are based on healthcare provider opinions that are based on unsupported speculation that does not rise above subjective belief. The main objectives of this presentation include empowering the decision-makers for the insurer and others with practical knowledge skill and ability of ABC’s of the psychiatric illness, what to look for in doctor’s reports, what appropriate questions to ask, how to evaluate current functional status of the claimant and spot the red flags of fraud and abuse.

Cyber times and insurance 45 mins | General Insurance

Ralph Bonig Special Counsel - Finlaysons

This session will explore the interaction between the electronic age and insurance.

Whether it be in your personal life or in business the potential risks posed by the electronic age are multiplying rapidly.

Topics covered will include:

  • Have insurance policies kept pace?
  • What are those risks and how do you protect yourself?
  • Potential claims and liabilities and do you need to do anything?
  • Ramifications for the insurance industry.
12:40pm

Lunch 40 mins

1:20pm

PREHAB: management strategies for prevention of workplace injuries 45 mins | Personal Injury Management

Angela Pilcher NT Regional Manager/Rehabilitation Counselor - VMS

This session provides an understanding of the role leaders and managers play in preventing workplace injuries through the introduction of workable strategies and how to engage leaders in delivering effective RTW management. This session will focus on the important role of leaders and managers in effective occupational health management, and the impact associated with poor OHSE and RTW management within the workplace.

Unlocking the Black Box of Claims Management 45 mins | General Insurance

Remko H. Jacobs CEO, ClaimLogik

How technology can give Brokers and Insurers quicker access to claims information to ensure happier customers.

In a typical insurance claim, when a Broker receives a call from their Policyholder looking for updates, they have almost zero transparency into where the claim is at or what the next steps are. Learn how claims management technology has advanced to a point where Brokers and Insurers can now access up-to-date information at every step of a claim to keep their customers informed, reduce the claim lifecycle and ensure a better claim outcome for all parties concerned.

10min break

2:15pm

Influencing return to work 45 mins | Personal Injury Management

Natalie Bottroff Principal Consultant, Grad.Dip. Rehab. Counselling, Cert IV in Workplace Training & Assessing, Mental Health First Aid Instructor - NB & Associates

Natalie Bottroff has worked in personal injury for over 20 years and has recently co-authored the book ‘On the Front Foot – six simple steps that fast track return to work’. The ability to get along with, and influence, others is the single most important skill in business and in life. Natalie will share some practical steps on how to build rapport, listen effectively and ask the right questions to influence return to work outcomes.

Where is your success coming from? 45 mins | General Insurance

Julie Mackay Associate Director, Corporate Edge

Gain an understanding of what we can do to build personal resilience by driving our own success both at work and at home. A resilient individual takes responsibility for their own happiness and success, they feel empowered, they know what they stand for and they have the 5 most important things in life in place. During this session Julie will share with you those 5 most important things we need to get right in our life, the formula for success and provide you with tools that will create personal accountability and build your personal brand.

3:00pm

Afternoon Tea 20 mins

3:20pm

S.M.A.R.T. Goals - How to establish SMART goals in rehabilitation and case management 45 mins | Personal Injury Management

Vanessa Daniel Business Development Manager, MLRSA

Vanessa’s presentation is focused around best practices rehabilitation and case management to establish SMART goals. Goals should be aligned and created with individuals to display measurable improvements in function and participation at home, work and in the community. Goals should be SMART: specific, measurable, achievable, relevant and timed to assist in case management and rehabilitation processes.

Dealing with Pessimistic Underwriters 45 mins | General Insurance

Tony Dodd General Manager - Sales & Development, GT Insurance

Tony Dodd has worked with Brokers and their clients to establish suitable Motor Insurance programs for over 10 years. “Dealing with Pessimistic Underwriters” provides an insight into an underwriters thought process when transacting business. By understanding this process you will be able to relate for the benefit of you and your customer.

Day 2: Thursday 29th October 2015

8:30am

Registration Open - Tea - Coffee 30 mins

9:00am

Younger onset dementia 45 mins | Personal Injury Management

Janelle Russ Younger Onset Dementia Care Consultant, Alzheimer’s Australia Vic.

Dementia is the second leading cause of death in Australia. Many people believe dementia only affects older Australians, less well known, is that younger people are being diagnosed with dementia at a growing rate.

A staggering 1 in 13 people with dementia in Australia are now under the age of 65. Younger Onset Dementia impacts those diagnosed in dramatic and unexpected ways. Janelle Russ, Alzheimer’s Australia Vic. will discuss this disease, its prevalence, causes and implications for service delivery across sectors. Case Studies will be explored providing real details surrounding the challenges, including financial implications faced by individuals and families living with dementia.

What it takes to create a company that customers love 45 mins | General Insurance

Chris Sama Proposition Development Specialist - IAG

This presentation will look at how technology is influencing changes in buyer behaviour. We will also see some examples of how the world’s best organisations  are tackling the challenge of a more informed customer who interacts in a digital world.

10min break

9:55am

Which test is best? Learn about different medical investigations 45 mins | Personal Injury Management

Dr Peter Steadman Orthopaedic Surgeon

In order to confirm a diagnosis or need for treatment, an investigation is often required.  There are many different tests for musculo-skeletal problems.  How do you know which test is the correct one to arrange for your claimant? Why does the specialist ask for more tests after all the ones that have already been done?

This presentation will review the common investigations, how they work and how they differ.  It will identify when (and when not) certain tests should be arranged. Examples of common conditions and ‘which test is best’ will be provided. Selected normal variations and the significance of abnormal findings with some investigations will be discussed.

Oh behave 45 mins | General Insurance

Greg Pynt Francis Burt Chambers, Perth, AILA

The presentation will focus on technical and practical issues concerning:

  • an insurer’s duty to act with the utmost good faith in claims handling;
  • exceptions and limitations on cover – who has to prove what? (McLennan v Insurance Australia Ltd);
  • section 54 of the Insurance Contracts Act 1984 (Cth): some things you might want to know about the High Court’s decision in Maxwell v Highway Hauliers Pty Ltd.
10:40am

Morning Tea 20 mins

11:00am

PREHAB: management strategies for prevention of workplace injuries 45 mins | Personal Injury Management

Angela Pilcher NT Regional Manager/Rehabilitation Counselor - VMS

This session provides an understanding of the role leaders and managers play in preventing workplace injuries through the introduction of workable strategies and how to engage leaders in delivering effective RTW management. This session will focus on the important role of leaders and managers in effective occupational health management, and the impact associated with poor OHSE and RTW management within the workplace.

Claims re-imagined: the first 72 hours 45 mins | General Insurance

Brian Siemsen CEO, Claim Central

How the lessons learnt from past CAT events have informed a new paradigm of triage management for property claims.

Why is it that doctors in an ER can make life and death decisions in five minutes based on yes/no questions, yet it takes the insurance industry weeks to triage a property claim? Unencumbered by legacy systems and taking a complete whiteboard view, Brian Siemsen presents a new intelligent triage process that redefines how the first 72 hours of a property claim can be managed for greater efficiency and a superior customer experience.

10min break

11:55am

Psychiatric diagnosis and functionality - where to from here? 45 mins | Personal Injury Management

Dr Mohammed Ranavaya Professor of Occupational and Environmental Medicine, Marshall University

The psychiatric related disability claims for PTSD or depression and anxiety resulting from a physical or personal injury are rising at an alarming rate. In some jurisdictions, the insurer has to deal with almost epidemic proportions of these mental and behavioral disorder issues. Many of these claims are based on healthcare provider opinions that are based on unsupported speculation that does not rise above subjective belief. The main objectives of this presentation include empowering the decision-makers for the insurer and others with practical knowledge skill and ability of ABC’s of the psychiatric illness, what to look for in doctor’s reports, what appropriate questions to ask, how to evaluate current functional status of the claimant and spot the red flags of fraud and abuse.

I know where the bodies are buried! 45 mins | General Insurance

Andrew Thomas Head of Construction & Executive Adjuster

A Construction Risks loss adjusters tale, Andrew will discuss his career dealing with professional claimants and provide some insights into how to handle construction risks claims, both from a technical and practical standpoint.

12:40pm

Lunch 40 mins

1:20pm

Influencing return to work 45 mins | Personal Injury Management

Natalie Bottroff Principal Consultant, Grad.Dip. Rehab. Counselling, Cert IV in Workplace Training & Assessing, Mental Health First Aid Instructor - NB & Associates

Natalie Bottroff has worked in personal injury for over 20 years and has recently co-authored the book ‘On the Front Foot – six simple steps that fast track return to work’. The ability to get along with, and influence, others is the single most important skill in business and in life. Natalie will share some practical steps on how to build rapport, listen effectively and ask the right questions to influence return to work outcomes.

From analogue to digital 45 mins | General Insurance

Bill Galligan Underwriting Manager – Engineering, Vero

Digital technology hasn’t just changed the equipment used in businesses – it has changed the way business is done.

For businesses big and small, traditional or leading edge, the computerization of equipment is a double-edged sword: it has increased the efficiency and productivity of your clients’ businesses, but it has also significantly increased their vulnerability to the failure of that very equipment.

We’ll look at how some of the standard-market policy conditions leave your clients unprotected against the breakdowns that will put them out of business.

10min break

2:15pm

What about me? Maintaining personal resilience whilst working in the injury management industry 45 mins | Personal Injury Management

Scott Bevis Clinical Psychologist, MAPS, MPsych (Clin), BPsych (hons), Dynamic Minds

Working in the health services or injury management industry presents many challenges to employees including the risk of psychological burnout.  This presentation will explore the various causes of stress and poor coping within this particular industry before detailing the things that can be done from an individual, team and organisational perspective to foster resilient coping.  The case will also be made for the stance that investing in a culture of resilience can also enhance client and organisational outcomes.

Flood - pricing and mitigation 45 mins | General Insurance

Professor Allan Manning Managing Director, LMI Group

In this session Allan will look at the risk of flood to the community and the cost to the insurance industry. The industry has been moving from community rating to risk rating and Allan will explain how and why this move has taken place.

3:00pm

Afternoon Tea 20 mins

3:20pm

AMA Guides to the evaluation of permanent impairment sixth edition 45 mins | Personal Injury Management

Dr Mohammed Ranavaya Professor of Occupational and Environmental Medicine, Marshall University

This presentation is designed for a multi-disciplinary audience from an end user perspective to learn practical information on how the AMA Guides 6th edition is used to rate permanent impairment. Anyone involved in performing, reviewing or managing impairment ratings, need to attend this overview of the AMA 6 methodology including what to make of the impairment rating reports based on the Guides and how to recognize the red flags in the reports not consistent with AMA Guides to the evaluation of impairment 6th edition.

How to calculate a BI Claim… 45 mins | General Insurance

Steve Manning Head of eServices LMI Group

Business Interruption Insurance is one of the most vital covers for every business but it does not stop as setting the sum insured. In fact it is when a claim arises that you really are really put to the test. Where benefits can be used to mitigate the loss as well as calculating the overall loss of income are just some of the areas that will be touched on in this presentation.

Day 3: Friday 30th October 2015

8:30am

Registration Open - Tea - Coffee 30 mins

9:00am

Which test is best? Learn about different medical investigations 45 mins | Personal Injury Management

Dr Matthew Hope Orthopaedic Surgeon

In order to confirm a diagnosis or need for treatment, an investigation is often required.  There are many different tests for musculo-skeletal problems.  How do you know which test is the correct one to arrange for your claimant? Why does the specialist ask for more tests after all the ones that have already been done?

This presentation will review the common investigations, how they work and how they differ.  It will identify when (and when not) certain tests should be arranged. Examples of common conditions and ‘which test is best’ will be provided. Selected normal variations and the significance of abnormal findings with some investigations will be discussed.

Lessons learnt from recent events 45 mins | General Insurance

Professor Allan Manning Managing Director, LMI Group

Professor Manning will run through 5 recent claims including the explosion in China and outline the lessons learned for brokers and underwriters.

10min break

9:55am

Recent developments in personal injury management training 45 mins | Personal Injury Management

Nathan Clarke Executive Director, Personal Injury Education Foundation

This presentation will cover:

  • The delivery of training to allied health practitioners in several workers’ compensation jurisdictions designed to improve outcomes for injured workers
  • Upcoming changes to the Personal Injury Management qualifications in the areas of Advanced Return to Work, Disability Insurance, Impairment Benefits and Medical Indemnity
  • The ongoing professionalisation of the Personal Injury Management sector.

What it takes to create a company that customers love 45 mins | General Insurance

Chris Sama Proposition Development Specialist - IAG

This presentation will look at how technology is influencing changes in buyer behaviour. We will also see some examples of how the world’s best organisations  are tackling the challenge of a more informed customer who interacts in a digital world.

10:40am

Morning Tea 20 mins

11:00am

Panel Session: A claims management case study - through the eyes of industry specialists 60 mins | Personal Injury Management

The panellists are:

  • Dr Mohammed Ranavayan (University of West Virginia)
  • Donna-Lee Mewburn (State Manager – NT, APM)
  • Colin Chilcott (State Manager – NT, Intermediary Distribution – Workers Compensation, QBE Australia)

Panel Session: How to successfully navigate through a soft market cycle and minimise its impact to your business 60 mins | General Insurance

The panellists are:

  • Professor Allan Manning (MD, LMI Group)
  • Andrew Godden (CEO, Arthur J. Gallagher)
  • David Hosking (Chief General Manager B&A, Allianz)
12:00pm

Close and Official Reminders 5 mins